Building docs.recurly.com
Design system, front-end customization, and AI-assisted authoring for five product hubs on ReadMe.
- 57
- component classes in the guide system
- 141/146
- Engage guide pages on the system
Christian Arango · Medellín, Colombia
Documentation is infrastructure.
Technical Writer & Documentation Engineer
I design documentation systems that make complex software easier to understand, integrate, and maintain.
My work connects API documentation, information architecture, developer experience, and documentation operations—bringing content, tooling, and engineering workflows together to build documentation that scales.
- 45%
- fewer support tickets after an API documentation audit and redesign
- Recurly
- 56→92%
- user-reported documentation satisfaction after consolidating three hubs
- Recurly · ReadMe Enterprise
- 7+
- years in API and developer documentation
- Since 2018
- 2025
- Technology Impact Award, presented by the CTO
- Recurly
Selected work
Documentation built like software.
Two documentation hubs, end to end: the information architecture, the components, the writing, and the tooling that keeps it consistent.
Documenting mobohubb
Task-based documentation for a deskless-workforce platform: four apps, 86 guides, six onboarding paths.
- 86
- task-based guides across four apps
- 941
- screenshots placed step by step
Expertise
Complex systems. Clear understanding.
Technical depth
API references, webhooks, developer workflows, and docs-as-code: Git, MDX, and CI/CD with the same review discipline as the product.
Systems thinking
Information architecture, reusable components, and authoring pipelines, so a design change ships to every page at once.
Product judgment
Working with Engineering and Product to connect documentation decisions to adoption, support load, and maintainability.
Contact
Let’s build documentation that scales.
For documentation engineering roles, platform work, and API documentation projects. I work remotely from Medellín, in English and Spanish, with working French.
Email me- in/christianarango
- GitHub
- @chericito
- Based in
- Medellín, Colombia
Remote for the US and EU